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How the Houston Rockets are Using Customer Experience Marketing

Sponsored by Houston Business Journal, BusinessWire, Getty Images

Wednesday 10-Feb-10 11:30 AM to 5:30 PM CST

Junior League of Houston

1811 Briar Oaks Lane
Houston TX
Google Maps | Hotels Near | Yahoo! Maps

Speaker Ken Sheirr

Position: Director of Marketing
Company: Houston Rockets

Event Description

AMA Houston
Luncheon
AMA Houston February Luncheon
Learn How the Houston Rockets Created a 'Red Nation' Using Customer Experience Marketing Strategies

Feb10_lunch

Join us as Ken Sheirr of the Houston Rockets discusses how the franchise was able to successfully launch an experience based campaign both on and off the court.


How can you better engage your customers and cut through the clutter of traditional marketing mediums? Experience based marketing offers this opportunity by enhancing your customers' experience with your brand. This unique marketing strategy can also have a positive influence on brand attitude and brand relation by tapping into your customer's emotions of your brand.

The Houston Rockets took this approach by introducing a new marketing campaign for the 2009-10 season to further enhance fan's experiences with the team, even after the game was over. The most unique aspect was the transition from a player-focused campaign to a community-focused campaign, a strategy that is not commonly used in sports marketing.

Houston Rockets Director of Marketing, Ken Sheirr ;will discuss the development and strategy behind their latest campaign, "We Are Red Nation" and how they have been able to utilize this new marketing strategy to enhance the fan experience beyond the basketball court.


When
Wed., Feb. 10, 2010
11:30am-1:15pm

button_register_now

Register online at
www.regonline.com/houstonrockets
by Tuesday, Feb. 9, 2010, 11am


Please keep in mind that no-shows will be billed for this event. Pre-payment accepted by credit card. Walk-in Registration will be available on site at the Junior League the day of the event, but walk-ins are not guaranteed seating.

Where
Junior League of Houston, Ballroom
1811 Briar Oaks Lane
Houston, Texas

Parking
Complimentary parking in the adjacent parking garage.

Admission & RSVP
Advance Registration

AMA Members: $30
Non-Members: $45
Students: $20 (student ID required)

Paying at the Event
AMA Members: $40
Non-Members: $55
Students: $20 (student ID required)
PLEASE NOTE: Walk-ins will NOT be assured seating.

Schedule
11:30 - 12:00pm  Registration and Networking
12:00 - 12:30pm  Lunch
12:30 - 1:15pm    Presentation

Attachments
 

 Event Contact

 Event Coordinator

Robin Tooms Becky Eckerman
(713) 522-1555 (713) 270-3336
(713) 874-6418 FAX (713) 877-1877 FAX
http://www.amahouston.org
   

How the Houston Rockets are Using Customer Experience Marketing

Sponsored by Houston Business Journal, BusinessWire, Getty Images

Wednesday 10-Feb-10 11:30 AM to 5:30 PM CST

Speaker Ken Sheirr

Position: Director of Marketing
Company: Houston Rockets

Biography

Ken Sheirr, Director of Marketing, Houston Rockets
Ken Sheirr is in his ninth season with the Houston Rockets and his fifth as Director of Marketing. In his role, he supervises the game operations, promotions, e-marketing, advertising and creative services departments.

How the Houston Rockets are Using Customer Experience Marketing

Sponsored by Houston Business Journal, BusinessWire, Getty Images

Wednesday 10-Feb-10 11:30 AM to 5:30 PM CST

Junior League of Houston

1811 Briar Oaks Lane
Houston TX
Google Maps | Hotels Near | Yahoo! Maps

 


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